Customer Help

Find answers to all your questions in our FAQs. But, if talking to a real-life human is more your thing, you can reach our team via email below.

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Ethical Manufacturing

Who benefits when I buy a Naledi treasure?

Naledi is more than just jewellery. When you buy a Naledi treasure, you are contributing to our non-profit factory where our pieces are made. The proceeds from each sale has a direct impact on the craftspeople who work in the factory.

Why is the Naledi factory setup as a Non-Profit Organisation (NPO)?

The factory is wholly owned by those that work there and all profits from the products made are distributed equally amongst them. The Naledi factory team are the only beneficiaries of the work that they put into creating our beautiful pieces of jewellery.

What do the jobs at the factory mean to those employed?

Each sale made contributes to their livelihood. These incomes are often the only source of income for their
households and as a result provides them with shelter, food, and a way to provide education to their children and help the wider community around them.

Where is the Naledi factory?

The factory is based the small rural town of Botshabelo, South Africa. Botshabelo is an underprivileged community which is desperate for employment opportunities. These jobs help lift those out of poverty, an unfortunate reality in South Africa where over 35% of the population is unemployed, which is currently the highest unemployment rate worldwide.


What makes Naledi sustainable?

At Naledi, we ensure sustainability is a pillar on which we make all our decisions. We’re committed to making changes to reduce our footprint as a brand, through the design, production, shipping processes and through carbon offsetting projects.

How do we minimise waste in production?

The beauty of Naledi’s limited production means that each piece produced is well considered. Our limited production runs and assembly process, means we can radically reduce wastage by producing based on demand.

How do we reduce our carbon footprint as a brand?

By minimising the use of non-natural materials in production, limited production runs to minimise waste and using beautifully designed, recyclable packaging to deliver our Naledi treasures to you. Together with the above, Naledi plants a tree for each order placed. This is to help offset the carbon footprint created from production and shipping.

Why do we prioritise natural materials?

We believe that the elements of natural materials accentuate the jewellery that is created and gives them a rawer authenticity. Natural materials (crystals, stone, pearls, etc) are not perfect and therein lies their beauty. Each piece is unique and will have a character that is ever so slightly different to the next.

Why do we plant a tree for each order placed by you?

We believe that every effort needs to be made in reducing the impact of a business on the planet. At Naledi we are committed to planting a tree for each order placed. We are creating a Naledi forest. A forest of indigenous trees across the world in areas most affected by deforestation. The re-forestation of these natural habitats not only help the wider natural ecosystems they are in, but also provide employment opportunities to the communities surrounding them.

Who is Tree Nation and why have we partnered with them?

Tree Nation operates around the world in areas that have suffered from deforestation. CO2 offsetting, thanks to reforestation and conservation projects, helps to restore forests, create jobs, and support local communities whilst protecting biodiversity.


What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Read our full Shipping Policy here.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

See all rates, local and international here.

What countries does Naledi NOT ship to?

We really wish we could but sadly there are a few countries we cannot deliver to due to customs and courier restrictions:


Azerbaijan, North Macedonia, Romania, Ukraine


Cayman Islands, Grenada, Haiti, Puerto Rico


Paraguay, Venezuela


Bahrain, India, Lebanon, North Korea, Pakistan, Qatar, Saudi Arabia, Taiwan, Turkmenistan, Kuwait, and Iraq


Burkina Faso, Côte d’Ivoire, Equatorial Guinea, Nigeria, South Africa, Togo


Heard & McDonald Islands, Samoa

Returns & Exchanges

What is the Naledi Return Policy?

If you are looking to return your item, we are happy to either exchange or refund your order (excluding earrings) if returned within 30 days. All our jewellery also comes with a 6 month warranty, where we are happy to swap items with manufacturing faults free of charge.

Read our full Return Policy here.

How can I start a UK return?

All UK purchases have free tracked returns, please follow the below instructions:

Print and fill out the returns form or provide a full returns cover note. Email quoting your order number and we will email you a free returns postage label with further instructions to complete your return.

Read our full Return Policy here.

How can I start an international return?

All International returns can be sent back within 30 days of your order arriving with you. Unfortunately, the delivery is not currently free of charge, but we are working on it. Please follow the below instructions:

Print and fill out the returns form or provide a full returns cover note.Send your parcel back to our returns address using a tracked postal service.If you would like any advice for the best way to send back your International order, please email

Read our full Return Policy here.

What is the Naledi Exchange Policy?

If you require a different size or would like to exchange what you’ve bought for another piece, we are happy to offer exchanges within 30 days of purchase. To proceed with an exchange, simply follow the below instructions:

Print and fill out the exchange form, specify you would like an exchange, and state which item you would like to swap for.If the new item is more expensive, you will receive an email notifying you to make the additional payment.If the item you choose is lower in price, we will refund the difference to your original payment method.

Read our full Return Policy here.

Jewellery Care

How can I take care of my Naledi Jewellery?

You can read our full jewellery care guide here.

Get in touch

Have questions about your order, or a general enquiry?